We understand that situations arise when a change to lesson day or time maybe required due to issues at work, sickness etc. However the instructors have a large number of pupils with varying degrees of flexibility and their own family commitments to plan around too.
Whilst each instructor will strive to accommodate changes and move pupils around, it is not as easy as it may seem. It is often time consuming and disruptive, both to the instructor’s private family time, the other pupils being asked to change their lesson. Additionally it can impact the pupil on a lesson at the time the short notice request is received.
Therefore we ask that as soon as you become aware of a problem, which may result in you, requiring a change of lesson day/time (within a Monday to Sunday week cycle) you contact the instructor at the earliest opportunity so as they can do their best to accommodate this change.
However despite their best efforts it sometimes impossible to re arrange Lesson changes at short notice, so a strict cancelation policy will be followed.
Practical test hire of the driving school car for use during the practical test will be charged at the normal lesson rate. Your Driving Instructor reserves the right to withhold the use of the driving school car for practical test, if in their opinion the chances of passing the test are unrealistic.
Practical test cancellation In the event of the driving school car being unavailable on the day of the practical test for reasons of illness to your driving instructor, or for reasons of mechanical failure, test fees incurred by you will be refunded in full.
In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.V.S.A).